Several customers of Guaranty Trust Bank (GTBank) were left stranded today as the bank encountered technical challenges across its digital platforms, leading to disruptions in services nationwide.
According to reports, customers attempting to carry out transactions via GTBank’s online banking portal, mobile app, and ATMs were met with difficulties on thursday evening. Many customers took to social media platforms to express their frustration and seek clarification from the bank.
GTBank, one of Nigeria’s leading financial institutions, has yet to release an official statement addressing the technical issues. However, sources within the bank have attributed the disruptions to internal system failures, which are currently being addressed by the bank’s technical team.
The incident has sparked concerns among customers, especially those who rely on GTBank’s digital platforms for day-to-day banking activities. Some customers reported being unable to access their accounts, make transfers, or withdraw cash from ATMs, causing inconvenience and financial stress.
As the situation unfolds, customers are advised to remain patient while GTBank works to resolve the technical challenges. Meanwhile, industry experts emphasize the importance of banks maintaining robust digital infrastructure to ensure seamless service delivery and customer satisfaction.
GTBank has yet to provide a timeline for when normal banking operations will resume, leaving customers anxious about the impact of the disruptions on their financial transactions.
