Made In Nigeria Return Policy: What You Need to Know

Our Return Policy is designed to make returning such products easy, fair, and transparent. This guide explains our return rules, timelines, and responsibilities for both customers and vendors.

1. Overview

The Made In Nigeria Return Policy allows customers to return eligible items purchased through the platform within a specified period after delivery — usually 7 to 14 days — depending on the vendor’s policy.

Our return process ensures:

Fair protection for both buyers and sellers,
Clear communication between both parties, and
A secure and traceable system for refunds or replacements.

2. Return Window

Most items can be returned within 7–14 days of the date of delivery.
Vendors may offer longer or shorter windows for specific product categories.
The return window is calculated from the date the product is marked “Delivered” in your order history.

3. Conditions for Accepting Returns

For a product to be eligible for return, it must:
Be in its original condition — unused, unworn, and unwashed.
Include all original packaging, tags, accessories, and manuals.
Contain the original invoice or proof of purchase.
Be returned within the valid return window.

Returns will not be accepted if the product:
Shows signs of wear, use, or damage caused by the customer.
Is missing its packaging, manuals, or accessories.
Falls under a “non-returnable” category (see below).

4. Non-Returnable Items

For safety, hygiene, or copyright reasons, some products cannot be returned. These include:

Personal care and beauty products (e.g., makeup, skincare, razors).
Undergarments, swimwear, and intimate apparel.
Perishable goods such as food, beverages, or agricultural produce.
Digital products or software downloads.
Customized or personalized items (e.g., engraved jewelry, tailored clothing).

5. Return Process

If your item meets the return criteria, follow these steps:

Log in to your Made In Nigeria account.
Go to “My Account → Orders” and locate the product.
Click “Request Return” and fill in the return form.
Wait for vendor approval (usually within 24–72 hours).
Follow the pickup or drop-off instructions provided.

Once your returned item is received and inspected, your refund or replacement will be processed within 5–10 working days.

6. Refund Methods

Refunds are issued to your original payment method or Made In Nigeria Wallet, depending on your choice.

Payment Type	Refund Method	Estimated Timeline
Debit/Credit Card	Same card used for payment	5–10 business days
Bank Transfer	Same account used	5–7 business days
Wallet Payment	Refund to Wallet	Within 3 business days

7. Vendor Responsibilities

Vendors on Made In Nigeria are expected to:

Clearly state their return and refund policies on their store page.
Respond to return requests within 72 hours.
Accept valid returns according to Made In Nigeria’s guidelines.
Process refunds promptly after inspection.

Failure to comply with return policies may lead to vendor penalties, temporary suspension, or removal from the platform.

8. Customer Responsibilities

Customers should:

Initiate returns within the valid time frame.
Keep the product in its original condition until pickup.
Provide accurate details and evidence (photos/videos) when filing a return request.
Avoid sending returns without official approval from Made In Nigeria or the vendor.