🧭 Step 1: Understanding the Delivery Process
The delivery process on Made In Nigeria consists of several key stages:
Order Placement – A customer places an order and selects their preferred shipping method.
Vendor Processing – The vendor receives the order in their Vendor Dashboard, prepares the product for shipment, and confirms readiness.
Shipment & Logistics – The order is handed over to a courier or logistics partner.
Tracking & Updates – The customer receives updates, and both parties can track the order in real-time.
Delivery Confirmation – The order reaches the customer, completing the transaction.
✅ Tip: Vendors should monitor every stage to avoid delays and maintain customer satisfaction.
📦 Step 2: Vendor Responsibilities in Delivery
As a vendor, you are responsible for ensuring that the products are shipped correctly and on time. Here’s how:
Prepare Orders Promptly
Confirm the order in your dashboard.
Pack the item securely to avoid damage during transit.
Assign a Shipping Method
Choose an appropriate delivery option (courier, local pickup, or third-party logistics).
Enter the tracking number if available.
Update Order Status
Mark the order as shipped in your Vendor Dashboard.
Notify the customer using order notes or messages.
✅ Tip: Delays in shipment or failure to update tracking information can negatively affect your store rating.
🌍 Step 3: Logistics and Courier Partners
Made In Nigeria works with a network of trusted logistics providers to ensure nationwide coverage:
Logistics Option Description Local Couriers Fast delivery within cities or nearby states. Ideal for lightweight products. National Couriers Coverage across Nigeria. Suitable for heavier items or long-distance shipping. Third-Party Shipping Services Vendors may use private courier services and input tracking info into the system. Local Pickup Customers collect items directly from the vendor’s location to save shipping fees. ✅ Tip: Choose the most reliable courier that fits the size, weight, and delivery speed of your products.
🔗 Step 4: Tracking Orders
Tracking is available for both vendors and customers:
Vendor Side
Check your Vendor Dashboard → Orders to see which orders are in progress, shipped, or delivered.
Add tracking numbers and courier details for transparency.
Customer Side
Customers receive email or dashboard notifications when the order is shipped.
They can track the package using the tracking number or the built-in Made In Nigeria tracking system.
✅ Tip: Keep customers updated proactively — it reduces inquiries and increases trust.
⏱️ Step 5: Delivery Timelines
Delivery times vary depending on:
Shipping method chosen by the customer
Vendor location relative to customer
Logistics partner efficiency
Typical delivery windows:
Shipping Option Estimated Delivery Time Local Pickup Same day or within 1–2 days Local Courier 1–3 business days within the same city/state National Courier 3–7 business days across states Third-Party Logistics Varies based on courier and distance ✅ Tip: Always communicate estimated delivery times on your product page and during order confirmation.
💰 Step 6: Shipping Fees and Payment
Shipping fees are calculated based on:
Product weight and dimensions
Destination / shipping zone
Shipping method chosen
Any applicable promotions (e.g., free shipping over a certain amount)
Payment can be prepaid by the customer or included in the total order cost. Vendors should ensure fees match the chosen shipping method.
📝 Step 7: Handling Delivery Issues
Common delivery challenges and how to handle them:
Issue How to Resolve Delayed Delivery Contact the courier immediately and inform the customer of the expected timeline. Lost or Damaged Items File a claim with the logistics provider and arrange for a replacement or refund. Incorrect Address Contact the customer promptly to confirm the correct address and update the shipment. Customer Inquiries Use the dashboard messaging system to provide updates and reassurance. ✅ Tip: Prompt communication can turn potentially negative experiences into positive customer service reviews.
💡 Best Practices for Vendors
Practice Why It Matters Pack Products Securely Prevents damage and returns Provide Tracking Numbers Builds customer trust and reduces inquiries Communicate Delivery Times Clearly Manages customer expectations Use Reliable Logistics Partners Ensures timely delivery and fewer complaints Monitor Orders Regularly Detect issues early and maintain your store rating ✅ Quick Summary
Step Action 1 Understand the delivery process from order placement to delivery confirmation 2 Prepare and ship orders promptly as a vendor 3 Choose reliable logistics partners suitable for your products 4 Add tracking numbers and provide updates to customers 5 Communicate estimated delivery times clearly 6 Handle delivery issues proactively 7 Follow best practices for packaging, tracking, and customer communication 💬 Need Help?
For assistance with delivery, logistics, or courier issues, contact Made In Nigeria Vendor Support:
📩 vendors@madeinnigeria.appOur team ensures your orders reach customers safely and on time.
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