How to Return a Product on Made In Nigeria

🧾 1. When You Can Return a Product

You can request a return if:

• The item you received is defective or damaged.

• You received the wrong product, size, or color.

• The product is not as described on the website.

• You want to exchange the item for another (depending on vendor policy).

Note: Returns must be initiated within 7 to 14 days of delivery, depending on the vendor’s return policy. Some items — such as personal care products, digital downloads, or food items — may not be eligible for return for safety or hygiene reasons.

🧭 2. How to Start a Return Request

Step 1: Log in to Your Account

Go to madeinnigeria.com and log in using your email and password.

Step 2: Navigate to “Orders”

• Click on “My Account” in the top menu.

• From the dashboard, select “Orders” to view your purchase history.

Step 3: Select the Order to Return

• Locate the order that includes the item you want to return.

• Click “View” to open order details.

Step 4: Click “Request Return”

• You’ll find a “Request Return” or “Return Item” button next to eligible products.

• Fill out the Return Form, including:

  • Reason for return (e.g., wrong item, damaged item, etc.)

  • Description of the issue

  • Optional: upload clear photos or videos showing the issue

Step 5: Submit Your Request

Once submitted, you’ll receive a confirmation email and a Return Request ID.
The vendor will be notified and will review your request within 24–72 hours.

🚚 3. Returning the Product

After your return is approved:

• You’ll receive pickup instructions or a return address via email.

• Pack the product securely in its original packaging, including tags, accessories, and invoice if possible.

• Our logistics partner will contact you to arrange pickup or drop-off.

⚠️ Important:

• Do not send back an item without approval — it may not be processed or refunded.

• Shipping fees for returns may be covered by the vendor or deducted from your refund, depending on the reason for return.

💸 4. After We Receive Your Returned Item

Once your item is received and inspected:

• You’ll be notified via email.

• If approved, your refund or replacement will be processed within 5–10 business days.

• Refunds are typically sent to your original payment method or Made In Nigeria Wallet.

❌ 5. Items That Cannot Be Returned

For safety and quality reasons, the following items are non-returnable:

• Intimate or personal care products (e.g., underwear, cosmetics, etc.)

• Perishable goods (e.g., food, beverages)

• Customized or personalized items

• Digital downloads or software products

💬 6. Need Help?

If you encounter any problems with your return, please contact:
📧 support@madeinnigeria.com
📞 Customer Care Hotline: +234-XXXXXXXXXX

Our support team will assist you with tracking your return or resolving disputes between you and the vendor.

✅ Summary