How Vendors Handle Returned Products

🧾 1. Overview

When a customer requests a return through Made In Nigeria, the system automatically notifies the vendor and the Made In Nigeria Support Team.
The vendor is required to:

• Review the customer’s return request.

• Approve or dispute the request within 72 hours.

• Receive and inspect the returned product.

• Approve refund or replacement if the claim is valid.

This process ensures that both buyers and sellers are treated fairly, and transactions remain transparent.

📩 2. How Vendors Are Notified of Returns

When a buyer initiates a return:

• You’ll receive a notification email and a dashboard alert from Made In Nigeria.

• The return request will appear under Vendor Dashboard → Orders → Returns.

• Click on the order ID to view details such as:

  • Customer name and order number

  • Product(s) requested for return

  • Reason for return

  • Attached photos or videos

⚙️ 3. Reviewing a Return Request

After reviewing the customer’s information:

• If the reason for return is valid (e.g., damaged item, wrong color, defective product), click “Approve Return.”

• If you disagree (e.g., product already used, outside return window), click “Dispute Return” and provide a clear explanation.

Tip: Always maintain polite and professional communication. Disputes are reviewed by the Made In Nigeria Support Team to ensure fairness.

🚚 4. Receiving the Returned Product

Once the return is approved:

• The customer will be instructed to return the product via Made In Nigeria’s logistics partner or a designated drop-off point.

• You’ll receive an alert when the product is in transit.

• Upon arrival, inspect the item carefully before confirming receipt.

When inspecting returned products:
✅ Verify that the product matches the one originally sold.
✅ Check for damage, use, or missing accessories.
✅ Take clear photos for your records in case of future disputes.

💸 5. Approving Refunds or Replacements

After inspection, you’ll need to take one of the following actions from your dashboard:

🅰️ Approve Refund

If the item meets return conditions:

• Go to Vendor Dashboard → Orders → Returns.

• Click “Approve Refund”.

• The refund will then be processed by Made In Nigeria Admin to the customer’s original payment method or wallet.

🅱️ Offer Replacement

If the customer prefers an exchange or the product can be replaced:

• Choose “Offer Replacement” and confirm the new item’s details (e.g., size, color).

• Ship the replacement promptly using the preferred delivery partner.

⚖️ 6. Return Disputes

If you believe the return is invalid, select “Dispute Return” and provide supporting information, such as:

• Photos of the product before shipment

• Proof of quality check

• Chat or email logs with the customer

The Made In Nigeria Dispute Team will review the case within 5–7 business days and issue a fair resolution.

🕒 7. Timelines Vendors Must Follow

⚠️ Important:
Delays in handling returns or ignoring requests may affect your vendor rating and could lead to temporary suspension of your store.

💡 8. Best Practices for Handling Returns

• Keep your return policy clear on your store page.

• Inspect items before shipping to minimize complaints.

• Communicate politely and promptly with customers.

• Take photos or videos during packing and upon return for record-keeping.

• Use Made In Nigeria’s messaging system for all order-related discussions.

💬 9. Need Support?

If you face any issues with a return or refund process, contact the Made In Nigeria Vendor Support Team:
📧 vendorsupport@madeinnigeria.com
📞 +234-XXXXXXXXXX

The support team will help resolve disputes, verify return claims, and ensure payments are processed correctly.

✅ Summary